Before this topic became a priority for law enforcement, Lt. Dillon was preaching it. Police officers, attorneys, field loss prevention associates, loss prevention managers, corporate investigators, and anyone that interfaces with difficult people or crisis situations will greatly benefit from this United States Department of Justice reviewed and approved course.
8-hour Course Description: This is a classroom based physical-confrontation avoidance course. It teaches how to recognize aggression, and to not stimulate aggression. Students will learn communications skills and evidence based Active Diffusion Strategies that can avoid or resolve interactions by employing tactical de-escalation techniques, conflict resolution methods, and distraction techniques that promote successful outcomes. The course also discusses tactical responses when diffusion tactics are inappropriate or ineffective. This program teaches the public and private sector how professional communication can protect us in the field, promote trust, build community and brand support, reduce civilian complaints, as well as civil litigation. Instruction uses lectures and demonstrations to facilitate learning and retention.
Instructional Objectives:
- Understanding the principals of risk management for safety
- Identifying indications of hostility through body language
- Understand “customer service” methods that yield positive relations
- Identify professional benefits of active diffusion strategies
- Learn methods of effective verbal de-escalation strategies
- Understanding physiological changes during aggression
- Learn to use cognitive limitations for active diffusion
- Learn methods to re-direct the thought process through positive direction
- Learn the importance of professional posturing
- Identify different communications styles with appropriate response tactics
- Learn methods of motivational interviewing skills
- Learn methods of distraction to obtain tactical advantages
- Learn communication and physical strategies to de-escalate situations
- Learn how to avoid communications that may be negative
